Ordering & Payment
How do I place an order?
How do I place an order?
Simply add the product to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order. Once payment is successful, you will receive an order confirmation email with your Order Number.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), as well as secure payment options including PayPal, Apple Pay, and Shop Pay.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery within the United States usually takes 6–10 business days after dispatch. International delivery times may vary depending on location and carrier. Please review our Shipping Policy for full details.
Will my order be shipped discreetly?
Will my order be shipped discreetly?
Yes. All Gentry™ orders are shipped in plain, unbranded packaging. No product names or sensitive details appear on the exterior, and billing descriptors are kept neutral to protect your privacy.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to update depending on the carrier.
Returns & Refunds
Do you offer a money-back guarantee?
Do you offer a money-back guarantee?
Yes. Gentry™ offers a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Can I return or exchange a product?
Can I return or exchange a product?
Due to hygiene and safety reasons, returns are accepted only for items that are unopened, unused, and still sealed. Opened or used personal care products are not eligible for return.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at support@getgentry.com and include your order number and clear photos. We will review the case and provide an appropriate resolution.
Product & Safety
Are Gentry™ products safe to use?
Are Gentry™ products safe to use?
Gentry™ products are designed for external personal care use only. If you have sensitive skin, we recommend performing a patch test before first use. If you have any medical conditions or concerns, please consult a qualified healthcare professional.
Are your products intended to treat or cure medical conditions?
Are your products intended to treat or cure medical conditions?
No. Gentry™ products are personal care solutions and are not intended to diagnose, treat, cure, or prevent any disease.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at support@getgentry.com and include your order number and clear photos. We will review the case and provide an appropriate resolution.
Privacy & Data Security
Is it safe to order from your website?
Is it safe to order from your website?
Yes. Our website uses industry-standard SSL encryption to protect your personal and payment information. We do not sell or share customer data. For more information, please see our Privacy Policy.
Will my personal information remain private?
Will my personal information remain private?
Absolutely. We take privacy seriously and ensure that all customer information is handled securely and confidentially.
Support & Contact
If you have any questions not covered here, please contact our support team at support@getgentry.com. We typically respond within 24–48 business hours.
For faster assistance, please include your Order Number, the email used at checkout, and a brief description of your issue.